Eric Wright

Post Up! Center the ball! Be careful of Off-sides! These comments can be heard every Saturday across the country at Parks and Recreation fields where budding soccer stars are competing. With a ten year old daughter who plays soccer, I can see the result of ineffective feedback. Often I am the one giving it. I’m not sure that my daughter has a solid understanding of what Off-Sides is, but it doesn’t keep me from yelling it during a game. I recently read an article titled 7 Keys to Effective Feedback in the September, 2012 edition of Educational Leadership. Feedback that impacts instruction must be:
- Tangible
- Transparent
- Actionable
- Focused
- Timely
- Ongoing
- Consistent
The author (Grant Wiggins) makes a compelling argument that our current grading systems, and even many of our teacher evaluation systems, are ineffective at the above items. I often hear students bemoan busy work because they know it is not goal oriented. The worksheet might reinforce a lecture, but there is often no real feedback other than a grade. A grade is not meaningful feedback, nor is a check-mark on an observation or summative evaluation.
Instead, we should strive to provide tangible feedback that provides insight regarding how well students (or teachers) accomplish a goal. When my daughter scores a goal after I direct her to stand in the middle of the field instead of joining the scrum of players, my feedback becomes meaningful because she sees that it directly relates to scoring. Similarly, students need to see why they are doing a certain activity. We call this a rationale.
If my daughter stands in the exact center of the field instead of being closer to the goal, my directions are not transparent. I need to be clear about what steps need to be taken to improve. In the same way, instead of telling a teacher to improve her classroom management, specific strategies need to be spelled out for this teacher to be successful. Suggestions need to be clear and supportive.
Supportive comments like yelling, “Good shot!” from the sidelines is encouraging, but not feedback. It provides no direction or advice. Feedback needs to be actionable. Teachers should know what can be done with the advice given. Wiggins suggests setting up a return observation which targets the advice given.
Sometimes several bits of advice are given at once. This can be confusing to a player on a field as well as a teacher in the classroom. Make an effort to provide focused suggestions that target the area of greatest need. I have experienced this when taking golf lessons from my father. “Keep your head down, straighten your left arm, open your stance, follow through…” good grief. If too many suggestions are given at once, the ‘nuggets’ might get lost.
For feedback to be effective, it needs to be given in a timely fashion. This is the beauty of some online assessments, they give immediate feedback. Some even let you know what the correct responses are and why.
Recently, the nation watched Superbowl XLVII. Like most professional football games, sideline views often show quarterbacks pouring over images taken from the previous series. These images are timely and ongoing so the quarterback can respond the next time he sees the same defense. This is what we call formative assessment in the education world.
Lastly, Wiggins says feedback needs to be consistent. My English department has started grading papers using the anchor paper method. This supports their effort in being consistent across the grade level. For those of you in PLC’s, without some form of consistency, a common assessment can result in drastically different outcome for students based on how their teacher grades.
Each of these strategies must be present if you want meaningful and sustained feedback. Feedback is not the same thing as grades or advice. It must be targeted and well thought out for the recipient to take it to heart. I’m sure my daughter could be a much better soccer player had I read this article a couple years ago. Fortunately, she’s picked up a tip or two along the way.
